Desktop Icon disappears after initial launch (MacOS Users)

    Issue:
    After installing the PS Suite client on macOS, the desktop shortcut/icon disappears or is not created.


    Observed Behavior:
    This issue has been reported by several macOS users. The desktop icon for launching PS Suite disappears after initial launch, even though the application is downloaded successfully.


    Solution:
    To resolve this, we manually create a shortcut (alias) to the PS Suite client:


    Steps to Create the PS Suite Desktop Icon Manually on macOS:

    1. Open Finder.

    2. In the menu bar, click on Go > Go to Folder.

    3. Enter the following path: ~/.pss

    4. Navigate into the folder named after the IP address of the PS Suite server.

    5. Locate the file named PSS Client.jar.

    6. Right-click on PSS Client.jar and select Make Alias.

    7. Drag the newly created alias to the Desktop.

    This manual process restores access to the PS Suite client via a desktop icon for affected macOS users.

    Published