Secure VPN access allows authorized users to connect remotely to clinic systems while maintaining PHIPA-compliant security controls. Follow the steps below to submit a request for new or updated VPN access.
Step 1: Confirm Authorization
VPN access is restricted to approved clinic personnel only. Before submitting a request:
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Ensure the request has been approved by your clinic’s authorized approver
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The Echoplex team will verify approval before completing any VPN changes
Step 2: Gather Required Information
To avoid delays, please collect the following information before submitting your request.
Clinic & Approver Details
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Clinic Name
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Name of Authorized Approver
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First Name
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Last Name
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Email of Authorized Approver
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Phone Number + Extension
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Fax Number (if applicable)
For security reasons, Echoplex will confirm this request with the authorized approver before access is granted or removed.
Step 3: Specify the Type of Action Requested
Indicate the action you are requesting:
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Add Remote Access for a new user
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Remove Remote Access for an existing user
Please submit separate requests for each user.
Step 4: Provide Remote Access User Information
For each user requiring VPN access, include:
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Remote Access User Name
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First Name
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Last Name
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VPN User Phone Number
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VPN User’s Email Address
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Type of Remote Access Needed
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Full network access
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EMR-only access
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Application-specific access
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Computer Type
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Clinic-managed workstation
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Clinic-managed laptop
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Personal device (if permitted)
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Step 5: Add Special Instructions (If Any)
Use the Special Instructions field to include:
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Expected start or end date for access
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Limited hours or temporary access
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Compliance or security considerations
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Any clinic-specific policies or restrictions
Avoid including patient-identifying information.
Step 6: Submit the Request
Following this process ensures secure, compliant, and auditable remote access to your clinic systems.